Refund Policy

At Taylor Creative Home, we want you to love the way you live. All items have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it: unused and in its original packaging. You’ll also need a copy of the email with the payment confirmation or proof of purchase. 

To start a return, you can contact us at info@taylorcreativehome.com. If your return is accepted, we’ll either contact you to set a pick up date, or send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return authorization will not be accepted. Customers will be responsible for all shipping and return shipping costs.

You can always contact us for any return question at info@taylorcreativehome.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom-fabricated or made-to-order items or items used for PPE (including any items from our Shields collection). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you'd like to exchange an item, please contact us at info@taylorcreativehome.com. Our sales team will work with you to return the item you have already received, and once the order is accepted, issue a separate order for new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days of approval. Please remember it can take some time for your bank or credit card company to process and post the refund too.